What information do we collect?
While using our site http://amazonalexasupports.com, you may be requested to provide your personal information. We collect your information only to provide you quality services. The information we collect may include the following
A. When you create an account: We may collect your name, email address, phone number, physical address and password when you create an account to use our services.
B. When you request a quote: We collect information from you to offer the transaction facility when you make a purchase/request a quote to get services from us using our website. This information may include your name, physical address, mailing address, phone number, email address, credit score, and information regarding your purchase or quote. We request you to provide payment information when you make a purchase with us, which may include your payment card information like credit card type, number, expiration date, etc.
C. When you contact us: We may keep a record of your information at the time you contact us via phone, live chat, email, or by some other means.
Information we collect while you use of our Services:
A. Device information: We fetch information from devices you use for our services or connect to, including your connected devices, mobile devices, and wired/wireless sensors. We may get your information like IP address, Wi-Fi network information, sensor and activity information, etc. from these devices.
B. Location information: We fetch location information from devices you use for our services or connect to, including your connected devices, mobile devices and wired/wireless sensors. We receive such information via the use of geological features available in devices.
C. Web logs and usage information: We make record of certain information and then store it in log files at the time you interact with our Services. The information we record may include device and browser information, URLs of exit pages/referring, IP address and search terms.
Cookies are small text files that are placed by web servers on your device; they help in storing basic information and to help apps and websites recognize your browser.
You can head to your browser settings to modify your cookies settings. You can anytime choose not to accept or delete cookies from us; however, this may prevent your usage on certain features of our services.
Information we collect from third parties
In some cases, products and devices from third parties may get connected to our Services and we may get information regarding the use of those devices from third parties. The information we get from these third parties is managed by the privacy policies of these third parties, and you are suggested to review the privacy policies of these third parties to know about their data security and privacy practices.
How we use your information
The information we collect from use may be used by us to:
improve, provide and personalize our services;
get in touch with you, either directly, or through one of our customer support executives that are 24x7 available to respond to your queries or comments;
analyze how you make use of our Services;
connect you with third parties for getting services that may interest you, including utilities.
Links to Third-party Services
HOW WE SHARE YOUR INFORMATION
To enhance and improve our Support Service related to Amazon Alexa issues, we may share your information with our service providers.
We use Google Analytics to track your activity on our Services. In case you want to prevent Google Analytics to collect and use the information on how you use our Services, install an opt-out in your web browser. Additionally, you can also disable Google Analytics ability of “Display advertising” or “Google Display Network” by tweaking Google’s Ads settings in your web browser. Know more about how Google uses your data by visiting www.google.com/policies/privacy/partners.
Marketing and Advertising Partners
Aggregate and De-Identified Information
The anonymous and aggregate information about you and your use of Alexa Support Service may be shared by us with third-parties for any number of objectives, including the improvement of the Services we provide.
We will share the details about you and usage of our Services in the following conditions:
Choices you may opt with your information
A. Account and Purchase information: You can anytime update your account information by heading towards your account settings on our Website by contacting us at firstname.lastname@example.org.
B. Location Information: You can make changes to your device’s operating system settings to prevent your location sharing information with us. However, if you disable this, you may not be able to completely use our Services. Please be informed that even if you disable your device’s location sharing, we may get your IP address and make use of it as mentioned above to, for instance, determine your location.
C. Communications: You can anytime unsubscribe from our emails and notifications. Even if you choose to discontinue our promotional emails, you will continue to receive administrative messages from us.
Services provided by us are not directed to children, and we don’t intentionally collect personal information from children under the age of 13. If a child under 13 gives us some personal information, we simply delete that information from our records. If you feel that a child below 13 has provided us his/her personal information, please contact our support team at email@example.com.